Payment Policy

1. Introduction

This Payment Policy outlines how Rehabify Health ("Rehabify," "we," "our," or "us") manages billing, payment processing, and refunds for services facilitated through our platform. By using Rehabify, you agree to these payment terms.

When you book a Rehabify service, you pay Rehabify Health through Paystack's secure checkout. Rehabify holds the payment and pays the physiotherapist once your session has been completed. Payments a clinic takes from its own patients through Rehabify's clinic software are settled to that clinic through Paystack and follow the clinic's own terms.

2. Payment Methods & Processing

All payments on Rehabify are processed securely through Paystack, our trusted payment gateway.

Accepted Payment Methods

• Debit/Credit Cards: Visa, Mastercard, Verve
• Bank Transfers: Direct bank account transfers
• USSD: Mobile banking codes
• Mobile Money: Mobile wallet payments

3. Prices and Fees

• Standard prices: Rehabify sets one price for each service, the same whichever Rehabify physiotherapist you see. Current prices are on our Pricing page.
• Payment processing: Rehabify pays Paystack's processing fee. It is never added to your total.
• Travel charges: some home visits include a travel charge, set by your city and area. It is shown, with your total, before you pay.
• No subscriptions: you pay for each session as you book it.
• Help with the cost: eligible patients may receive reduced fees through Rehabify Access. Healthcare financing is also available from our partner MediLoan (MyItura).

4. Payment and Booking Confirmation

1. You choose a service, a physiotherapist and a time from their availability.
2. We hold that time while you pay securely through Paystack.
3. Your booking is confirmed as soon as your payment has been verified.
4. Rehabify holds your payment and pays the physiotherapist after your session has been completed.

5. Clinic Payments

Clinics that use Rehabify's software can bill their own patients through invoices and payment links. Those prices are set by the clinic, payments are settled to the clinic's registered account through Paystack, and the clinic's own terms apply.

6. Refunds & Cancellations

Patient-Initiated Cancellations

Provider-Initiated Cancellations

Dispute Resolution

• Dispute Window: 7 days from appointment date to raise a dispute
• Processing Time: 5-10 business days for investigation
• Resolution: Refunds granted based on evidence and platform policies
• Contact: support@physioaroundme.com

7. Invoices & Receipts

• Automatic Generation: Digital invoices created for every transaction
• Access: Available in your dashboard under "Billing" or "Payments"
• Contents: Detailed breakdown of fees, appointment details, payment method
• Download: PDF format available for tax and record-keeping
• Receipt: Email confirmation sent to both patient and provider

8. Taxes & Compliance

• Tax Responsibility: Providers must declare income and pay applicable taxes
• VAT: Value Added Tax (VAT) compliance is the provider's responsibility
• Business Registration: Ensure proper business registration with Nigerian authorities
• Tax Documentation: Rehabify provides payment records for tax filing purposes
• Professional Advice: Consult with a tax professional for specific guidance

Rehabify is not responsible for individual tax obligations. We recommend keeping detailed records of all transactions.

9. Late Payments & Failed Transactions

Payment Confirmation

• Appointments are only confirmed after successful payment
• If payment fails, you will be notified to retry
• Your chosen time is held while you pay. If payment isn't completed in time, the time may be released

Failed Payment Retries

• You may retry payment up to 3 times
• After 3 failed attempts, appointment slot may be released
• Contact support if you experience persistent payment issues

No Late Fees

Rehabify does not charge late fees. However, appointments require upfront payment before confirmation.

10. Payment Policy Updates

Rehabify reserves the right to modify this Payment Policy. Significant changes will be communicated via email and platform notifications at least 30 days in advance. Continued use of the platform after updates constitutes acceptance of the revised policy.

11. Contact for Payment Issues

For payment-related questions, disputes, or technical issues: